About this role:Wells Fargo is seeking a Contact Center Planning Administrator.We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.In this role, you will:Monitor daily attendance and make adjustments to staffing levels and schedules as neededMonitor queues real-time and execute on strategies to drive efficiencyTrack Paid Time Off requestsMaintain daily logs and monitor phone agent adherence to schedulesIdentify and recommend opportunities for process improvement and risk control developmentSchedule off phone time through manager discussions and volume researchCreate capacity planning reportsMake decisions and resolve issues to meet business objectivesInterpret policies, procedures, and compliance requirementsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:
About this role:Wells Fargo is seeking a Contact Center Planning Administrator.We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.In this role, you will:
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