Why Work at Reputation?
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Job Summary:
The Coordinator, Business Listings is responsible for claiming, editing and maintaining business listings across various review sites, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.
Responsibilities:
Review data received from client and prepare master spreadsheets to claim listings
Contact review sites to initiate/complete the verification process or to report listings’ issues
Verification of content on review sites through the Business Listings Dashboard, making updates as necessary
Provide feedback to Customer Success Management team on progress and participate in client calls as needed
Provide feedback to Product Team on ways to improve process and Business Listings Dashboard functionality
Additional duties as assigned
Qualifications:
Strong communication skills (both verbal and written communications)
Must have strong working knowledge of Ms Office skills (Word, Excel, PowerPoint, Outlook)
Proficiency and familiarity with social media/sites.
Attention to detail, Decision making
Open to work in shifts (24/7)
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don’t control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.
