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Job Description:This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank’s and client needs.Responsibilities:Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accountsNegotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicableDetermines the right solution for the client while staying within collections compliance guidelinesDemonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conductAchieves quality standards and meets key performance indicatorsWorks an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate lossesSkills:Active ListeningAttention to DetailClient Solutions AdvisoryOral CommunicationsAccount ManagementAdaptabilityCollaborationData Collection and EntryInterpret Relevant Laws, Rules, and RegulationsLiquidity ManagementMinimum Education Requirement:High School Diploma / GED / Secondary School or equivalentStart Date: 2/24/2025Shift:2nd shift (United States of America)Hours Per Week:40
