Credit Controller I, Operations Customer to CashCollection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).About the RoleIn this opportunity as aCredit Controller Iyou will:Make sure customers pay on due dates.Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios - including Low to Medium accounts).Ensure all credit and collection policies are adhered to at all times.Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.Investigate delinquent accounts and provide appropriate documentation to customers when needed.Maintain/update records in the systems and generate related reports.Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.Attend to assigned cases from review to closure.Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.Suggest & implement improvements to current practice.Understand and follow established collections ways-of-working.Apply company policies and procedures to resolve issues.
Credit Controller I, Operations Customer to CashCollection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).About the RoleIn this opportunity as aCredit Controller Iyou will:
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