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PRIMARY FUNCTIONTo support collection efforts of the company’s receivables with an emphasis on International Export customers. Provide effective collection management of 3,500 - 4,500 active accounts within Credit and Collections as applicable.MAIN DUTIES & RESPONSIBILITIESPerforms all collection activities for assigned customer accounts in accordance with the company’s collection policy and practices in a manner that will result in maximum sales, sound receivables and prompt payment.Maintains a program for systematic follow up and collection of past due receivables for an assigned number of International accounts.Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.Recommends accounts for 3rd party collection through outside agencies or legal placement.Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.Resolve complex issues in relation to International Export accounts.Recommend accounts for write off within approved company guidelines.Provide customers needed documentation on disputed accounts.Use of professional collection skills and techniques to identify customer reasons for delinquent payments.Communicate with Credit, Sales and Operations regarding specific situations and/or general collection issues.Work closely with A/R specialists and customer to resolve situations which cause un-reconciled checks.Handle daily correspondence.Performs other duties as assigned.EDUCATION & EXPERIENCEHigh school diploma or equivalent; some college and/or specialized training preferred.3-5 years collection experience in a corporate or agency environment is optional but highly desired.Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.Effective verbal and written communication skills, plus solid command of English grammar.Computer literate and proficient in Microsoft Excel and Word.SAP experience a plusGrainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
