Customer Experience GuideLocation: Alexandria, VA
COVID-19 Vaccinations:Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Reports to Retail General Manager
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YOU ARE AN ENVIRONMENTAL ACTIVIST.
YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION.
YOU ARE ACTION-ORIENTED AND TAKE INITIATIVE.
YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO.
YOU ARE A LIFE-LONG LEARNER AND TEACHER.
WHO WE ARE
“We’re in business to save our home planet.”
Build the Best ProductIn retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.
Use Business to Protect NatureOur stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.
WHO WE’RE LOOKING FORWe want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.
PHYSICAL REQUIREMENTS
SCHEDULEOur stores are open seven days a week. The number of scheduled hours per week varies. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late.
BENEFITSPatagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match andmuch more.
EMPLOYEE CONDUCTIt is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Equal Employment Opportunity
