The Customer Experience Responsible will play an integral role in the success of our key objective of increasing customer satisfaction for our students travelling abroad and re sale according to the actual conditions and context. Customer Experience Responsible will have a passion for increasing quality and champion projects and initiatives that will have both a short-term and long-term impact on the business.

This central function and team put you in the center of the organization – bridging teams and experiences to create a customer-centric organization. The role is based in Guayaquil, Ecuador.

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Some things about you:

Requirements:

Ownership: some of the projects/initiatives you own (or partly own):

Our Company

We are 50,200 staff, faculty and teachers, working in over 500 offices and schools across 60 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

Our Team

We are travelers, innovators, doers and thinkers. We are open and collaborative, we are dedicated and passionate – we really work hard, then play hard. We believe that education can break down barriers of language, culture and geography and we are proud of the role that we can play in that.

About EF

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more athttps://ef.com