About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with aglobal network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.Our Purpose -Bridging the World Through Travel
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with aglobal network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose -Bridging the World Through Travel
Want more jobs like this?GetjobsinGurgaon, Indiadelivered to your inbox every week.
Want more jobs like this?
GetjobsinGurgaon, Indiadelivered to your inbox every week.
Get Jobs
Get to Know our Team:
The Opportunity:
Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?
We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Gurgaon,you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity.
In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations.
The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team.
You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network.
In this Role, you’ll get to:
What you’ll Need to Succeed:
About the work arrangement:
#newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 #LI-EB1
Equal Opportunity Employer
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read ourprivacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
