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RESPONSIBILITIESCompetencies:Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Drives results - Consistently achieving results, even under tough circumstances.Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experienceOrder Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirementsValues differences - Recognizing the value that different perspectives and cultures bring to an organization.Education, Licenses, Certifications:Degree in related field preferred.2 plus years of relevant customer order management, account management or in the supply chain fieldThis position may require licensing for compliance with export controls or sanctions regulations.Experience:Team focused and passionate about customer supportTime management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectivesAttention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detailComputer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systemsQUALIFICATIONS1, Domestic contracts management( sending and tracking)2, Make and manage certificate of origin for domestic customers.3, Domestic some customers' order configuration, processing and management.JobSupply Chain PlanningOrganizationCummins Inc.Role CategoryHybridJob TypeOfficeReqID2409077Relocation PackageNo
