DESCRIPTIONThe first point-of-contact for low to moderately complex customers regarding order entry, order modification, and general inquiries to ensure orders are processed on time.Key Responsibilities:
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RESPONSIBILITIESQualifications:Education: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.Licensing: This position may require licensing for compliance with export controls or sanctions regulations.Experience: Minimal or no work experience required.Competencies:Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Drives Results: Consistently achieving results, even under tough circumstances.Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.QUALIFICATIONSSkills:Ticket Resolution: Resolve tickets within 24 hours.MITWA Issues: Reduce daily average MITWA issues from 30 to 5.MLP Program: Identify and deactivate fake mechanics from the system.Shift Timing:5:00 PM - 2:00 AMJobSupply Chain PlanningOrganizationCummins Inc.Role CategoryHybridJob TypeOfficeReqID2408860Relocation PackageNo
