About this role:Wells Fargo is seeking a Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.In this role, you will:Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service teamProvide feedback and present ideas for improving or implementing processes and tools with customer service area impact.Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation.Prioritize work and provide day to day work leadership and mentorship to Customer Service RepresentativesLead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teamsProvide guidance and subject matter expertise to Customer Service Representatives on managing the day-to-day administration.Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best-in-class customer experienceRequired Qualifications:
About this role:Wells Fargo is seeking a Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.In this role, you will:
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