OverviewThe IoT Customer Success Team Lead is responsible for establishing and maintaining strong relationships with Partners, ensuring their satisfaction, and assisting them in achieving their desired outcomes with IoT solutions. This role involves proactively engaging with clients, identifying their needs, and providing support and guidance to maximize the value they receive from IoT products and services.Responsibilities
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Client Onboarding:Collaborate with sector teams to understand their specific goals and requirements.Assist clients in the onboarding process, ensuring a smooth transition to IoT solutions.Account Management:Serve as the main point of contact for clients and build strong, trust-based relationships.Regularly check in with clients to assess satisfaction and understand any challenges they may face.Product Training and Education:Educate clients about IoT products, features, and best practices to help them leverage the technology effectively.Account Reviews:Solutions architectures, Design and Technical project management leadershipInternal Client consultantions and requirements analysisIdentify potential project risks and develop proactive mitigation strategies to minimize disruption and ensure successful project delivery.Establish governance mechanisms and quality assurance processes to maintain project compliance with contractual obligations, regulatory requirements, and industry standards.Performance monitoring and optimizationStakeholder management and CommunicationKnowledge sharing and mentorshipDriving Continuous improvementCompensation and Benefits:• The expected compensation range for this position is between $102,800 - $172,100.• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.• Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually.• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.QualificationsKey Skill and Experience RequiredBachelor degree is required and Master degree is preferred15 year overall experience delivering customer outcomes.Proven track record of delivering big cloud native projects and specifically IOT ProjectsMinimum 3 year of relevant experience in delivering IOT Solution at scale (CPG industry experience would be huge plus)Proven experience organizing and directing multiple teams and departmentsExcellent communicator in written and verbal formExtremely versatile, dedicated to efficient productivityExperience planning and leading strategic initiativesExperience with data analysisExperience with budget managementConsulting experience with a focus on operations managementProven success in a project coordination roleNimble business mind with a focus on developing creative solutionsStrong project reporting skills, with a focus on interdepartmental communicationProven ability to develop strategies, translate them into initiatives and track successful deliveryMandatory technical skillsProven experience in customer success, or client-facing role.Familiarity with IoT technologies and conceptsMust have played Delivery and Project Mgmt Roles in the pastMandatory Non Technical SkillsStrong problem-solving and analytical abilities.Ability to work in a dynamic and fast-paced environment.Ability to communicate with stakeholders on CXO and different levels (hierarchy, cross organizational, cross company)Driver for change management in engineering community, creative innovation driver with strong ownership and commitmentTarget oriented, pro-active and self-motivatedEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender IdentityIf you’d like more information about your EEO rights as an applicant under the law, please download the availableEEO is the Law&EEO is the Law Supplementdocuments. ViewPepsiCo EEO Policy.Please view ourPay Transparency Statement
