We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.Tripadvisor is seeking an experienced Bilingual (English and Portuguese) Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.As a Bilingual Customer Success Executive you will make outbound calls to our Brazil market hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role. You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires fluency in Portuguese and English languages. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
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