Who We Are
KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.
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About the Role:As a Customer Success Manager - Strategic Mid-Market, you will report to the Manager, Strategic Mid-Market Customer Success and be the face of KeepTruckin to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. You will collaborate with the Onboarding Project Manager through the rollout, and steer qualified leads to expand KeepTruckin’s revenue.Responsibilities:Own onboarding, adoption, training and development of best practicesMaintain high levels of customer satisfaction and nurture client healthAssist in troubleshooting and solving Tier 2 product support issuesHandle large volume of email, chat, and phone conversationsOwn a book of business within existing customers for expansion and renewalsWork with sales team to ensure a seamless handoffQualifications:3+ years prior experience in a customer facing roleLogistics experience a big plus1+ years prior experience as a CSM or equivalent (owning a renewal target)Sales experience a plusAbility to build and maintain relationships with clients and their key personnelReceptive to feedback, willingness to learn and embrace continuous improvementAbility to plan ahead and be resourcefulResilient in capacity to deal with pressure and the demands of the workplaceCreating a diverse and inclusive workplace is one of KeepTruckin’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please donotlet an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.Please review our Candidate Privacy Noticehere.#LI-Remote
About the Role:
As a Customer Success Manager - Strategic Mid-Market, you will report to the Manager, Strategic Mid-Market Customer Success and be the face of KeepTruckin to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. You will collaborate with the Onboarding Project Manager through the rollout, and steer qualified leads to expand KeepTruckin’s revenue.
Responsibilities:
Qualifications:
Creating a diverse and inclusive workplace is one of KeepTruckin’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please donotlet an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.
Please review our Candidate Privacy Noticehere.
#LI-Remote
