Job Description SummaryThis position requires 1-5 years technical/customer support experience with the opportunity for accelerated growth. As a Customer Support Specialist, you will be the first voice the client will hear and the first level of support. Your responsibility will be to accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities; obtain the necessary information, attempt to resolve the incident or escalate if necessary. You will delegate pending callbacks to the appropriate Customer Support Specialist tiers. Documentation of the client’s name, concerns/complaints, facility and phone number is paramount before escalating tickets.Job DescriptionThis position requires 1-5 years technical/customer support experience with the opportunity for accelerated growth. As a Customer Support Specialist, you will be the first voice the client will hear and the first level of support. Your responsibility will be to accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities; obtain the necessary information, attempt to resolve the incident or escalate if necessary. You will delegate pending callbacks to the appropriate Customer Support Specialist tiers. Documentation of the client’s name, concerns/complaints, facility and phone number is paramount before escalating tickets.
Want more jobs like this?GetjobsinKuala Lumpur, Malaysiadelivered to your inbox every week.
Want more jobs like this?
GetjobsinKuala Lumpur, Malaysiadelivered to your inbox every week.
Get Jobs
