Aircall is a place where voices are valued.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
About the role:
Want more jobs like this?GetSoftware EngineeringjobsinParis, Francedelivered to your inbox every week.
Want more jobs like this?
GetSoftware EngineeringjobsinParis, Francedelivered to your inbox every week.
Get Jobs
You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.This role is based in our Paris office. It is a hybrid role which requires a presence of at least two days per week in our Paris office.
You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
This role is based in our Paris office. It is a hybrid role which requires a presence of at least two days per week in our Paris office.
Your role at Aircall :Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.
Your role at Aircall :
What you need to succeed in this role:Ideally 1 + years of experience in a SaaS B2B customer support role or transferable experience/skillsBilingual in French is mandatory. Fluent in English is required. Excellent written and verbal communication skillsFamiliar with ticketing tools and systemsAn understanding of how CRMs systems workStrong understanding of basic computer skillsTechnical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)A curiosity to understand and troubleshoot complex customer inquiriesStrong sense of time management and prioritization of workExhibit uncompromising empathyAbility to multi-task across different platforms and forms of communicationWillingness to work with multiple teams in an international and multilingual remote/hybrid environment
What you need to succeed in this role:
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find ourCandidate Privacy Notice here.
Apply for this job
