Ready to be pushed beyond what you think you’re capable of?At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Ourwork cultureis intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
CX Learning & Development (L&D) is responsible for training Coinbase’s frontline customer support agents, and behind the scenes analysts, across multiple topics: process, compliance, policy, product, tools, and crypto. We are responsible for building and maintaining training programs, and deploying them to a global network of agents.
As a Senior Deployment Specialist, you will be responsible for the successful deployment of new hire onboarding and cross-skilling training, and will be expected to manage multiple deployments concurrently. This will include owning tasks like request scoping, scheduling training, assigning elearning, tracking completion, monitoring assessment outcomes, and auditing Training Facilitators for effectiveness. You will partner closely with various cross-functional partners such as Workforce Management, Vendor Management, Operations, and Quality Assurance. Additionally, you will work with tools like Docebo (LMS), Looker (data/reporting), Jira (ticketing system/workload management), Slack, and G-suite in order to complete your job.
This role is ideal for someone who is a clear communicator (written and verbal), self-motivated, naturally curious, and adaptable to change in a fast-paced environment.
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