As a Data Analytics Engineer at Meta Reality Labs' Customer Experience (CX) team, you’ll be part of a global team that unlocks the power of customer feedback and insights to drive business improvements. Your background and experience in analytics will help us better understand our customers' needs, preferences, and behaviors, enabling us to deliver exceptional customer experiences. You’ll also contribute to the development of data governance policies, data quality standards, and data visualization best practices, ensuring that our data assets are accurate, reliable, and actionable.We’re looking for a Data Analytics Engineer with demonstrated technical skills and functional understanding and background in customer experience insights with the focus on customer support and operations. This role will partner with various functions across the end-to-end customer journey to build and scale data and advanced analytics solutions to enhance customer satisfaction and build brand loyalty, while identifying opportunities to improve data foundations and analytics maturity. By analyzing complex data sets and identifying trends, patterns, and correlations, you’ll help shape the future of our products and services.To be successful in this role, you’ll have a passion for data, experience managing multiple projects concurrently, and enjoy a fast-moving organization. You’ll identify ways to tell a compelling story with data and design principles. You will thrive within cross-functional teams, excel at building and managing relationships with internal partners and stakeholders, and exhibit proven organizational and presentation skills.
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