We are seeking a driven and seasonedDelivery Managerto lead our team of support engineers and help desk personnel effectively and efficiently.In this capacity, you will focus on delivering high-quality support services to our clients while guiding your team members' performance and professional growth.#LI-DNIResponsibilitiesOversee and guide help desk technicians in responding promptly to inbound calls and ticketsDirect the operations of a business unit and autonomously make decisions on team management and daily functionsDemonstrated success in management across projects, programs, and organizational unitsTake responsibility for support challenges, involving additional experts when necessaryHandle critical issues, ensuring clear communication with customersAnalyze support trends, modify processes, and synchronize with business needs for ongoing refinementReview ticket responses for quality control and adherence to promised service levelsFoster career growth and strategic performance planning within the teamCultivate leadership skills within the teamEvaluate and manage team member performanceOrganize team schedules, lead staff meetings, and oversee team process documentationConfirm team compliance with policies, procedures, and organizational standardsDefine and shape operational policiesRequirements
We are seeking a driven and seasonedDelivery Managerto lead our team of support engineers and help desk personnel effectively and efficiently.In this capacity, you will focus on delivering high-quality support services to our clients while guiding your team members' performance and professional growth.#LI-DNIResponsibilities
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