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Key ResponsibilitiesDiagnose and resolve complex hardware problemsPerform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliencyPerform complex data backup and data recoveryResolve difficult problems and issues that may occur during or after installationInstall and test desktop applications including complex or custom installationsCollect data from the database or tracking software. Create queries and design reports using the designated toolsEnter ticket, request, or incident information into the approved database or tracking softwareIdentify and determine cause of problems. Initiate action and resolve the problem in a timely mannerUnderstand, monitor, and identify misapplication of corporate governance guidelines as relates to hardware and software (e.g. move/add/change etc.)Education4 year Bachelors Degree (Preferred)Experience0-2 years experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
