Description and RequirementsThe Director, Clinical Performance Optimization, is responsible for managing and improving Clinical Operations' performance KPIs. The Director is responsible for performance optimization program development, implementation and monitoring in accordance with business needs as well as Local, State and Federal standards. This position reports to the Vice President, Clinical Operations and is considered the Subject Matter Expert (SME) and key contact for internal business leaders and stakeholders. The candidate will utilize knowledge and skills to provide services for the organization in order to develop, implement, and monitor more efficient, cost-effective business processes and strategies. This function increases the probability the organization can achieve its cost containment, quality and service improvement goals. Utilizing a wide range of state-of-the-art performance improvement methodologies including, but not limited to: statistical analysis, simulation and modeling, forecasting, quality control, operations research, human factors, and time/motion studies, this individual assists Healthfirst leadership in operating more efficiently and effectively. This role is also responsible for developing and administering performance improvement training curriculum as part of Healthfirst’s continuous improvement culture. You will work to solve operational problems and improve levels of quality, service, or productivity throughout the organization.
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