Requisition Title: Director, Global Support Services (02QK3)

United States

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Summary

The Global Director, Project Management is directly responsible for the definition, design, development and delivery of client programs, project and initiatives. This position will work with our clients and outside vendors in addition to liaising with all internal parties to deliver client programs, projects and initiatives on time, on budget, and according to specifications. This position is also responsible for the global coordination of all new launches and strategic alignment with Operations leadership to ensure alignment to the Statement of Work (SOW).

Responsibilities

Education

•BA/BS or equivalent experience required•Business Solutions Certification (PMP, Six Sigma, solution architecture, program management, etc.) required.

Experience

•10+ years of combined project management, business process, and senior leadership experience in a services environment (preferably outsourcing industry)•Practical business financial experience (revenue generation and expense management)•Demonstrated experience in business or technical writing•Automotive customer service experience preferred

Skills

•Computer literacy with word processing software, spreadsheets, flowcharting applications, and project management software (MS Project, MS Office, Visio) required.•Excellent oral and written communication skills along with the ability to be influential with internal and external contacts.•Excellent time management skills and the ability to effectively multitask.•Capable of effectively facilitating meetings and developing presentations.•Detail oriented with a focus on producing various forms of documentation.•Decision making skills.•Strong organizational, analytical and problem-solving skills.•Demonstrates initiative and a high degree of professionalism.•Strong critical and strategic thinking skills.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.