DESCRIPTIONJob Summary:Serve as a technical specialist and the primary customer support contact, providing diagnostic services and executing complex repairs to engine products directly at customer locations. Act as a key contact to ensure customer needs are met through efficient, high-quality serviceKey Responsibilities:Customer Relations:Build and sustain productive customer relationships, ensuring prompt and efficient service that meets customer needs.Diagnostics & Repairs:Utilize specialized tools and follow established procedures and policies to diagnose and complete complex engine repairs at the customer’s site.Preventative Maintenance:Perform scheduled preventative maintenance on engines and related components, adhering to documented standards.Issue Escalation:Identify and escalate unresolved issues to product specialists or supervisors for further assistance.Technical Coaching:Mentor technicians and apprentices, sharing knowledge and expertise; may review repair plans and provide work direction.Documentation:Complete service-related documentation, including service worksheets, timesheets, warranty claims, and quality forms, using either handwritten forms or business system inputs.Sales & Service Opportunities:Identify potential sales and service opportunities with customers.Training:Participate in ongoing training to meet skill development and business requirements.Vehicle & Tool Maintenance:Ensure the cleanliness and proper functioning of the service vehicle and tools.Health, Safety & Environmental Compliance:Adhere to relevant HSE policies, procedures, and legislation, and report any issues or incidents.
DESCRIPTIONJob Summary:Serve as a technical specialist and the primary customer support contact, providing diagnostic services and executing complex repairs to engine products directly at customer locations. Act as a key contact to ensure customer needs are met through efficient, high-quality serviceKey Responsibilities:
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RESPONSIBILITIESCompetencies:Communicates Effectively:Able to convey technical information clearly, adapting to various audiences.Customer Focus:Build strong relationships with customers, delivering customer-centric solutions.Develops Talent:Support the growth of others through mentorship, aligning individual career goals with company objectives.Manages Complexity:Effectively solve complex, multi-layered issues in a structured and logical manner.Manages Conflict:Address and resolve conflicts with minimal disruption.Self-Development:Proactively seek new opportunities for growth and skills enhancement.Health and Safety Fundamentals:Demonstrate proactive health and safety behavior, contributing to a culture of safety.Diagnostics Application:Translate customer issues into effective troubleshooting steps; utilize tools and software to isolate failed components, validate repairs, and document results.Electronic Service Tool Application:Identify and use the appropriate hardware/software tools to diagnose and resolve service issues.Engine Systems Interactions:Analyze interactions within engine systems and subsystems (e.g., exhaust, cooling, fuel systems) to diagnose and repair issues effectively.Product Repair & Maintenance:Perform repairs and maintenance per Cummins guidelines, using required tools to achieve quality and cost-efficiency.Service Documentation:Accurately capture customer and equipment data in service systems for thorough record-keeping.Technical Escalation:Use available resources for technical issue resolution, capturing troubleshooting steps for efficient problem-solving.Values Differences:Embrace diverse perspectives and backgrounds, fostering an inclusive team environment.Education, Licenses, Certifications:Preferred:Apprentice-trained Engine TechnicianRequired:Vocational diploma from a relevant technical institutionRequired:Valid local driving permitLicensing:May require compliance with export controls or sanctions regulations.QUALIFICATIONSExperience:Significant experience in field service work.Advanced knowledge of engine products.Proven customer service experience.Experience in providing technical guidance to junior technicians (preferred).Skills/Knowledge:Rail Application Exposure:Understanding of rail-specific engine applications.Electrical Background:Technical foundation in electrical systems.Rail Contracts:Competency in managing and executing tasks under rail contracts.JobServiceOrganizationCummins Inc.Role CategoryHybridJob TypeTechnicianReqID2405974Relocation PackageYes
