DESCRIPTIONKey Responsibilities:Assist with the installation of software and resolve licensing/access control issues.Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products.Support major systems changes and implementations of new hardware and software.Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces.Participate in cross-functional reviews; collect and tabulate metrics; gather data using Six Sigma tools; schedule tracking systems and other process improvement tools.Take corrective actions based on problem reports and change requests to ensure high-quality software products.Interface with customers, suppliers, engineers, and other functions.Assist with the coordination of engineering systems development including planning, scheduling, ordering, and tracking.Participate in improvement projects.Participate in self- and team-audits and associated corrective actions.Perform other duties as required.
DESCRIPTIONKey Responsibilities:
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RESPONSIBILITIESExperience:Requires some work experience and intermediate-level knowledge obtained through education, training, or on-the-job experience.Competencies:Engineering Software Application:Supports Engineering Software according to instruction or need to enable Engineering users' efficiency.Engineering Software Certification:Certifies Engineering Software according to instruction or need to enable Engineering users' efficiency.Engineering Software/Hardware Evaluation:Evaluates Engineering Software/Hardware according to engineering users' needs to provide CBSIT with guidance for selecting the Engineering tools needed.Builds networks:Effectively building formal and informal relationship networks inside and outside the organization.Collaborates:Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus:Building strong customer relationships and delivering customer-centric solutions.Instills trust:Gaining the confidence and trust of others through honesty, integrity, and authenticity.Interpersonal savvy:Relating openly and comfortably with diverse groups of people.Values differences:Recognizing the value that different perspectives and cultures bring to an organization.QUALIFICATIONSQualifications:Diploma or Degree in Engineering.Regionally applicable certification or two-year Associates Degree from an accredited college or university in a relevant field of study may be required.This position may require licensing for compliance with export controls or sanctions regulations.Skills:Technical Expertise:Proficient in the use of CGT Windchill, CREO (casting/sheet metal). Aware of AutoCAD software, can read part drawings and create assemblies, drawings in CREO. Aware of GD&T and have good product knowledge.Stakeholder Interaction:Ability to interact with stakeholders, understand the scope of work, and deliver that work within the stated time.ASME Standards:Understanding of ASME Standards for drawings and maintaining good drawing RFT.Software Proficiency:Hands-on experience with Creo, AutoCAD, and Windchill.Alternator Product Knowledge:Understanding of alternator products and their applications.JobEngineeringOrganizationCummins Inc.Role CategoryHybridJob TypeOfficeReqID2407135Relocation PackageNo
