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But, we also believe inbalancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environmentalong with a multitude of benefitsthey can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insidernamed us an “enterprise startup to bet your career on"Forbes' Cloud 100recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartzranked us the #1 best company for remote workersResponsibilitiesWe are growing our Enterprise CS team and looking to add an exceptionalEnterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.In this role, you will also be responsible to:Own a portfolio of assigned accounts that may vary in market size, industry, and complexityDevelop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practicesDevelop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansionDevelop a deep understanding of a customer’s business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and servicesMonitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholdersServe as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issuesContribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiencyRequirementsQualifications / Experience / Technical Skills7+ years of professional experience in consulting, customer success, client relationship, or account management roles with a demonstrated track record of increasing adoption, revenue, and retentionExperience managing a portfolio of enterprise accounts in SaaS or PaaS environmentAbility to effectively engage both business and technical stakeholders (from Developer to C-level)Communication skills in Korean, as you will be working with Korean customers.Comfortable traveling within the APAC region (estimated 25% travel required)Soft Skills / Personal CharacteristicsAbility to develop an understanding of large complex businesses with many stakeholdersComfortable operating with revenue targetsStrong sense of customer empathy and customer-centricityGrit and resilience to manage occasional tough & complex situationsExcellent interpersonal and communication skillsStrong problem-solving and analytical thinkingProject management and storytelling skillsEntrepreneurial drive and comfort working in ambiguous, quickly changing environmentsA passion for and belief in the power of automation to drive business valueProject management and storytelling skillsHave a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilitiesPassion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customersBe a self-motivated team player who loves to drive Impact beyond their current roleShow an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment
