Description and RequirementsThe Support Coordinator is responsible for assisting the care/case managers with non-clinical activities such as creating cases and events; managing authorizations; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities.Duties and Responsibilities:
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Minimum Qualifications:High School diploma or GED from an accredited institutionPrior experience in a customer service environmentWorking experience in a fast-paced environmentProficient in Microsoft Office Suite applications including Excel, Word, and OutlookPreferred Qualifications:Language preferences - Spanish, Russian, French, Creole, Mandarin, Cantonese.Knowledge of medical terminologyExperience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management DepartmentExperience navigating multiple technologies including a Customer Relationship Management System (i.e., locate information, route future actions, notate resolutions, update member information, etc.)Proven track record of exercising independent thinking, problem solving and achieving goalsExcellent verbal and written communication and the ability to document grammatically correct emails, communications, and presentationsHiring Range:Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000All Other Locations (within approved locations): $34,091 - $49,920As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
