About this role:Wells Fargo is seeking a Escalations Manager for CBM disputes in HYD/BLRIn this role, you will:Manage and develop teams primarily comprised of specialists, team leaders, and may include first line managers responsible for responding to inquiries or complaints regarding products and services and handling low to moderately complex service tasks and create initiatives and programs to support Escalations business goals and objectivesEngage internal partners associated with the Escalations functional areaIdentify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional areaMake decisions and resolve issues regarding internal and external client complaintsInterpret and develop Escalations policies and procedures with low to moderate complexity to ensure quality and that service standards meet business objectivesCollaborate and consult with peers, customer service teams, and first-line supervisorsInteract directly with internal and external customers to resolve their inquiries and complaintsManage allocation of people and financial resources for aligned functional area or business groupMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications:
About this role:Wells Fargo is seeking a Escalations Manager for CBM disputes in HYD/BLRIn this role, you will:
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