Grade: M1Location: Lafayette, INSummary: Serves as Subaru of America (SOA) leader for all new model launch quality monitoring team activities. This includes leading new model root cause field investigations, either independently or with Subaru Corporation (SBR) and SOA personnel. Leads various other quality and department projects.Responsibilities:Supervises day-to-day warranty parts and special collection activities which validate and expedite the root cause investigation of returned parts.Manages direction and activity of new model launch product quality performance in meeting customers' expectations. Quality data is collected, analyzed, and disseminated from Quality Monitoring Reports (QMRs), Techline cases, Customer Advocacy Department (CAD) cases, warranty claims, and Telematics data.Leads Quality Monitoring Team (QMT) negotiations between quality launch teams, SBR, Subaru of Indiana Automotive (SIA), and the field to improve new customers' quality expectations and experiences.Leads pre-quality launch team activities and evaluations such as pre-production, field trial evaluations, and Customer Acceptance Program (CAP) drives.Leads special activities in the field, including inspection audits utilizing SBR’s Vehicle Evaluation System (VES) including both static and dynamic evaluations, and utilizes VES audit practices and standards to evaluate competition audits, rust monitoring team activities, etc.Oversees temporary staff to meet facility and Field Quality Assurance (FQA) business needs, including but not limited to field quality special projects and CVT investigation ATC project.Oversees contractor staff to support paper, metal, and converter recycling activities.Manages full time employee to meet facility and department needs, including quality improvement projects, inventory needs. etc.Additional Responsibilities:
Grade: M1Location: Lafayette, INSummary: Serves as Subaru of America (SOA) leader for all new model launch quality monitoring team activities. This includes leading new model root cause field investigations, either independently or with Subaru Corporation (SBR) and SOA personnel. Leads various other quality and department projects.Responsibilities:
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