Stryker is one of the world’s leading medical technology organizations - and ourField service Engineerposition based in the area ofSouthEast Netherlandsis a great opportunity to join one of the World’s Best Workplaces in our mission of making healthcare better.TheField Service Engineeris primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.What we are looking for:Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
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Dedicated achievers.People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Detail-oriented process improvers.Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Essential duties & responsibilities:Repair and check electronic / mechanical Stryker productsComplete annual check and calibration according to MDR on customer siteUtilize software and technological tools to maintain proper records, access technicalinformationAssist the regulatory affairs department / customer to action product recalls, field safetynotices and field action noticesFulfil Service contracts with planned maintenancesDelivery of technical Training to internal & externalPerform Installation of Stryker systems on customer sitePerform Software & Hardware UpgradesEfficient and thorough documentation of service activities for internal and external referenceEnsure traceability of all field-based Stryker products through reporting toolsProvide technical support to Internal and external customersEscalade opportunities and issues appropriate team meetingsEnsure excellent follow-up on all customer-initiated issuesEnsure service provided is invoiced if not under warrantyScheduling of Customer visits in cooperation with Customer serviceYour profile:Educated to degree level in engineering medical electronics and camera technology orequivalent, at least one of the following:- Electrical / Electronic / Telecommunications / Mechanical / Software- Medical Physics- Technology SubjectsUp to 1 year experience in medical electronics, combined with good mechanical skills.Up to 1 year experience in the hospital environment and health care work.IT experience on administrative and technical level.Experience and ability to build relationship with internal & external customers to drive brand loyalty.Must be capable of working in a varied range of scenarios including the workshop, hospitals, and theatres.Your skills:• Fluency in both spoken and written (technical and medical) English and local language• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)• Must have the ability to prioritize work and manage stress• Must possess unwavering ethics & integrity in a competitive and demanding work environment• Must have a service- and quality-oriented mindset• Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve• Ability to communicate effectively and work both independently and as part of a team on assignmentsTravels will be a regular occurrence within the South East region.The groupWith revenues of more than $17 billion in 2021, more than 46,000 employees worldwide, a presence in 36 countries, and more than 40 years of continuous growth, Stryker Corporation is a global leader in the orthopedic and medical device markets. Stryker offers a wide range of products, including orthopedic devices, trauma and spine implants, micro-implants, ortho-biology products, electric motors, surgical navigation systems, endoscopy equipment, as well as carts and emergency room equipment.
