As a Fraud People Lead in the Complex Fraud and Resolutions team you will lead in a dynamic, fast paced, customer and colleague centric environment. You will have a passion for developing others whilst learning new skills and support customers with their financial needs. You will be an excellent communicator and passionate about getting it right first time for customers and colleagues alike using various channels. You will think ‘outside of the box’, problem solve and have the desire to change, implement and own processes.Job ResponsibilitiesOptimise performance across key operational KPI’s, financials and people metrics, smashing team goalsWork collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experienceOwn change to improve delivery. Be a critical thinker, establish root cause and champion changeLead and act as a role model to all colleagues and peers and be an advocate of our brandFoster an exceptional and unique cultureDrive exceptional performance. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and enhance serviceOwn processes and products for colleagues and customers and Change ChampionUnderstand and research customer behaviour and share knowledge with wider team and peersBecome a multi-channel expert across all platforms and functions that we operate across

As a Fraud People Lead in the Complex Fraud and Resolutions team you will lead in a dynamic, fast paced, customer and colleague centric environment. You will have a passion for developing others whilst learning new skills and support customers with their financial needs. You will be an excellent communicator and passionate about getting it right first time for customers and colleagues alike using various channels. You will think ‘outside of the box’, problem solve and have the desire to change, implement and own processes.Job Responsibilities

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