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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This job is responsible for providing analytical support for AML operations production areas.Key responsibilities include:Monitor refresh production progress; use analytical and data analysis skills to identify areas requiring escalationDrive engagement with support and control partners to resolve issues related to refresh execution statusMonitor technology ticket progress and escalations; generate reports related to use of production ticketsOversight and facilitation various refresh escalation ForumsOversight and facilitation of Daily Issues Review and Updates for production populationData Collection and EntryDocumentation and maintenance of production support proceduresIssue identification and Problem SolvingAdaptabilityJob Requirements:Intermediate to expert proficiency with Microsoft ExcelExcellent verbal and written communications skills.Organization, prioritization, attention to detail, critical thinking, and ResearchFamiliar with MS Office Suite (Excel/Word/Outlook/Access)Proven ability to: work in a team environment, organize work, prioritize tasks, and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote managementDesired Skills:AWARE, GSS ICON, TableauUnderstanding AML KYC/CDD policies and requirementsExperience working in highly productive teams within a fast-paced environmentShift:1st shift (United States of America)Hours Per Week:40
