PHMG is the world’s leading audio branding agency, working with more than 36,000 clients in 54 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them sound as good as they look.We’re looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the Client Services team, you’ll be part of an integral department that works to maintain our high standards of customer service.This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you’re also an exceptional listener - with strong analytical skills and excellent attention to detail.
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The successful candidate will receive full training, support and development, and will benefit from exciting opportunities for progression within the business.Role:Full time, permanentSalaryBetween £20k - £24kOffice location:Old Trafford, Manchester, M16 0PQ(Hybrid working available)Working hours:North America hours - Monday - Friday 1-10pm with some flexibilityWest coast Hours - Monday - Friday - 4pm-1am with some flexibilityWhat you’ll be doing:Accurately inputting client account information on the internal CRM databaseFiling, faxing, answering calls as and when requiredSupporting the client services teamAssigning new client activation accountsScheduling client discovery calls on behalf of Account ManagersAssisting with transcribes and troubleshootingWhat you’ll need to succeed:Experience in customer serviceExcellent verbal and written communication skillsStrong IT skillsAmbitious, reliable and focusedDedicated team player with drive and initiativeAbility to multitask, work under pressure and meet and exceed realistic set targetsFlexible, enthusiastic, proactive and organised approach to workWhat you’ll get in return:Competitive salary and rewards£50/month timekeeping bonusCareer development and progression directly linked to your performanceFree gym membershipCycle to work schemeBirthday gifts and time off to celebrateFundraising initiatives for our registered charity - the PHMG FoundationAll expenses paid company events in sought after venuesOn-site barber and beauticianSmart pension schemeLife insurance and critical illness coverCreative, spacious offices with breakout areas and barAbout PHMG:Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.#LI-SD1
