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User-focused creators.People who imagine with the user in mind, developing technology that helps change patients' lives.Collaborative partners.People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement in functions.What You Will DoPlan, develop, install, configure and test our Vocera communications solutions.Communicate with clinical leads to collect workflow requirements and develop a database to meet customer needs.Collaborate through business process workshops to design communication technology workflows.Integrate our Vocera solutions with customer systems.Train the customer’s technical staff, system administrator and help desk staff to effectively maintain our Vocera solutions.Troubleshoot customer environments, resolve hidden issues and optimize Vocera solutions performance.Coordinate activities with internal cross-functional teams.Meet implementation timelines in a fast-paced environment.What You NeedBachelor’s degree required, preference for relevant technical degree. Will consider an additional 6 years' work experience in lieu of a bachelor’s degree.Healthcare industry experience required.5+ years of related experience in customer-facing technical service or support, including experience with implementing/integrating software systems required.Exposure to middleware, VMWare, or virtual machines required.Experience with relational databases, SQL scripts, or similar programs required.Ability to troubleshoot networking protocols and issues required.Capability to teach technical courses and present information preferred.Experience integrating nurse call and/or patient monitoring systems preferred.Knowledge of IP based PBX systems, wire/wireless VoIP and SIP trunking preferred.Live in either Pacific or Mountain Standard time zone required.Ability to travel 10-20%.$83,000 - $176,800salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About StrykerOur benefits:12 paid holidays annuallyHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.For a more detailed overview of our benefits or time off, please follow this link to learn more:US Stryker employee benefitsAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on ourreferral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
