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The Integration Post-Go-live Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services. As part of the US Operations team, and the overall Global Customer Services Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks in support of on-boarding new clients and maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.Responsibilities:Perform tasks related to the setup and rollout of new clients Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.)Develop tools and update processes to make delivery more efficientAdept at dealing with sensitive data and proficient in providing and maintaining high client service standardsDisplay exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems Collaborate and work with non-technical customers (internal and external) on highly technical issuesMaintain project management tools for all integration projectsParticipate in special projects to help improve and enhance the team’s best practices and processesBasic QualificationsBachelor’s degree in Computer Science, Information Systems or related field or equivalent professional experienceExperience in troubleshooting issues / IT development knowledge Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNSSolid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a technical and/or internet-based environmentAbility to create and manage documentationWorking knowledge of Linux and understanding of Linux-based software stacksPreferred Qualifications:4+ years of experience in project management 4+ years of experience in any customer facing role Expertise on HRSD products would be an advantagePython scripting experience is a plusAPI experience is a plusWhere we’re goingUKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!Equal Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO Know Your Rights poster and its supplement.View the Pay Transparency Nondiscrimination ProvisionUKG participates in E-Verify. View the E-Verify posters here.Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers
