WHAT YOU’LL DOWe are seeking a skilled and enthusiastic Audiovisual Technician to support and enhance our office’s audiovisual systems. This role is essential for ensuring that both internal and external office events are technologically seamless and impactful. We welcome candidates of all backgrounds to bring their expertise and innovative ideas to our team.We value candidates with a strong passion for this field. We are committed to providing comprehensive on-the-job training to all new team members, ensuring they understand our operations and how we support our staff. This position is open to anyone eager to learn and grow within our dynamic team.YOU’RE GOOD ATAV Management and CoordinationCollaboratively share knowledge and best practices within our IT/AV team.
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Conduct regular system checks to guarantee smooth operations.Diligently manage our equipment in the Asset database, ensuring accuracy and organization.Utilization of internal scheduling tools for flawless execution of Meeting support.Keep our ServiceNow ticketing system updated will AV-related issues and requests.Daily Operational SupportProvide comprehensive AV support for meetings, events, video conferencing, and other needs.Skillfully troubleshoot AV problems, both hardware and software.Conduct thorough root-cause analyses for technical challenges.Identify and arrange external equipment rentals for large-scale events.Actively support Case Teams with AV requests.Document ManagementMaintain and update essential documentation, including but not limited to:In-room user “Quick Reference Guides.“Training materials for meeting room AV technology.IT technical reference guides (schematics, installation documents, settings, etc.).Training and DevelopmentCoordinate and manage training campaigns, documentation, and communications.Train staff across various roles (IT, Concierge, Receptionist, end-users) in meeting room AV setups, promoting autonomy and skill development.Conduct regular training refreshers to ensure ongoing skill enhancement.YOU BRING (EXPERIENCE & QUALIFICATIONS)2-4 years of A/V support experienceBachelor’s degree is preferredA/V integration and management experienceEffective communication with vendors and external partnersKnowledge of media production techniques and technologies (is a plus)Crestron certification (is a plus)YOU’LL WORK WITHThe Business Services Team (BST) consists of various functional professionals, including our business management and operations team members, who work to ensure that BCG is running smoothly, efficiently, and productively. Members of this team contribute directly to the success of our business through several roles, including IT/AV Support, executive and administrative assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.ADDITIONAL INFORMATIONThis role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.Overtime required as needed to ensure business continuity and critical triageCompensation Information:Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.That’s zero dollars in premiums taken from employee paychecks.All of our plans provide best in class coverage:Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugsDental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)Paid sick time on an as needed basisEmployees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
