Position:Junior Customer Service RepresentativeJob Description:Our storyAsArrow Global Components(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.Junior Customer Service RepresentativeThe AmazingCustomer Service Representativeteam in Gdansk is built of 80+ Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
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What You Will Be Doing at Arrow?The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.Order to Invoiceprocess.Communicationwith Customers, Suppliers and deliveringafter-sales servicefor Business Customers (telephone, mail).Order Management.Managing and handling of all relevant backlog alerts.Managing and responding to all requested customer backlog changes.Close cooperation with other departments like Sales, Assets and Logistics.DrivingOn-Time-Delivery performancein line withcustomer and company goals.Generatingcustomer satisfaction.Driving efficiency.What Are We Looking For?English on min C1level (both spoken and written), additional language is an asset.AccountabilityCommunicationskillsCustomer-orientedattitudeTeam playerGood knowledge of MS Office, Excel is a plus.Customer Service,Order ManagementorSales experienceis a plusWhat is in it For You?Permanent contractwith 3 months' probation period.Interestingcareer developmentopportunities in a quickly growing environment.Premium Medical Careprogram +Dental Package.MyBenefit System(including MultiSport Card & vouchers).Dynamic environment with afriendly work atmosphere.Submit your CV in EnglishArrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.#LI-ŁR1Location:PL-Gdansk, Poland (Aleja Grunwaldzka)Time Type:Full timeJob Category:Sales
