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Working hand-in-hand with our dedicated Account Managers you’ll gain a detailed technical understanding of their phone system and determine the best strategy to upload our productions.You will keep detailed records and documentation in our Customer Relationship Management system, so we’ll make the best use of your organization skills and ability to prioritize your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.What you’ll need:Strong communication skillsData entry and analysis experienceA highly organized approach to your workExperience working in an IT/Tech environment performing problem solving tasks or trouble shooting IT issuesA keen eye for detailExperience of basic reporting and documentingThe ability to work with multiple teams at one timeWhat you’ll be doing:Organizing and coordinating technical work with external sub-contractors, in-house engineers or other internal teamsLogging into client telephone systems remotely to implement changes to the call flow or to upload new audio productionsScheduling remote engineering works on customer sites for field engineers or 3rd party contractorsManaging and updating all project work into the CRM and related project casesPerks of working at PHMG:18 days PTO, 2 VTO days, plus 9 federal holidaysComplete health benefits package including employer sponsored life insurance401K with company matchingVentra Transit Benefit programExciting social scene and lively atmosphere (intramurals, happy hours, etc.)Dynamic offices with spectacular views of Lake MichiganMonthly on-site barber and masseuseFree onsite gym membershipAbout PHMG:Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the caliber of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.All applicants must possess current US work authorization.#LI-MT1
