Want more jobs like this?GetData and AnalyticsjobsinNewbury, United Kingdomdelivered to your inbox every week.
Want more jobs like this?
GetData and AnalyticsjobsinNewbury, United Kingdomdelivered to your inbox every week.
Get Jobs
be a part of a company that places a huge importance on employee engagement and will have opportunities to furtheryour personal and professional development through learning new technical and soft skills. You will also gain a broadrange of experience in both your area of responsibility but also across the wider business, providing long-term growthopportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - “Together with ourcustomer we are driven to make healthcare better”, and we focus every day on making this a central part of our culture.Position SummaryThe Lead Kit Booking Representative is an experienced kit booking representative, well-versed in the day-to-dayactivities and the procedures around Kit Booking. The Lead Kit Booking Representative has a good view of the way theteam integrates with other teams in the ecosystem.The Lead Kit Booking Representative is expected to coach/mentor other Kit Booking Representatives and possiblyassist management with task assignment across the service representative team.Key Activities & Responsibilities• Processing kit booking orders, credits, loan kit queries• Arranging returns and collections and handling proof of delivery and pricing requests• Handling incoming e-mails and calls• Proactively communicating with internal & external customers• Investigating and resolving invoice disputes• Logging and follow up of issue resolution and related communication back to the customer• Take responsibility for executing tasks and supporting colleagues across a number of complex areas /processes and queries• Work with your colleagues to effectively organize and priorities the tasks within your specific areas• Working collaboratively with other functions and divisions on cross-functional or customer specific topics• Assist in supporting and training more junior colleagues• Act as a mentor for more junior customer service representativesEducation / Qualifications• High School diploma or equivalentPreferred:• Further education in a relevant disciplineExperience / SkillsEssential:• 5 years in customer service, order management or contact center roles• Experience in Kit Booking, order management or customer contact processes is desirable, preferably in a kitrelated business• Excellent understanding of Customer Service process flows• Excellent understanding of good documentation practices and documentation retention• Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet• Good ERP system knowledgeDesirable:• Experience with Business Process Analysis• Experience with reverse logistics and consignment type business (such as Medical Device, HealthcareMarkets)• Working level of EnglishCompetencies / Behaviors• Highly customer focused• Strong collaborator which sets high performance standards• Strong internal drive and motivation to make a difference• Positive, optimistic mindset and can-do attitude• Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality• Acts with integrity• Ability to make autonomous decisions on operational and tactical levels• Willingness to develop lean approachAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.
