Description and RequirementsThe Mail Operations Clerk is responsible for performing various tasks which may include routing, distributing, printing and mailing correspondence, shipping & receiving parcels, and/or working with third party vendors to process incoming and outgoing correspondence. The Mail Operations Clerk adheres to all departmental processes and procedures on a day-to-day basis to meet all Service Level Agreements (SLAs).Duties and ResponsibilitiesMeet departmental goals regarding productivity, quality, timeliness and accuracy to meet SLAs.Complete work per policies and job aids.Provide a high level of customer service.Perform quality checks on letters to make sure the letters are accurate in terms of address placement, missing addresses and relabel the letters as needed.Process printing and mailing for print jobs in addition to Ad-Hoc manual mailings for various departments.Route and distribute incoming and returned mail.Ship & receive parcelsWork with third party vendors to manage incoming and outgoing correspondence.Reach out to the appropriate individuals as necessary to resolve discrepancies.Identify and recommend process improvements.Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.Perform additional duties as needed or assigned.
Description and RequirementsThe Mail Operations Clerk is responsible for performing various tasks which may include routing, distributing, printing and mailing correspondence, shipping & receiving parcels, and/or working with third party vendors to process incoming and outgoing correspondence. The Mail Operations Clerk adheres to all departmental processes and procedures on a day-to-day basis to meet all Service Level Agreements (SLAs).Duties and Responsibilities
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