This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
Manager, Account Management
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We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the success of our India operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.What you’ll doMotivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagementWhen needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiationsHire, develop and retain diverse talent to support our commercial and strategic ambitionsCo-define and monitor Commercial OKRs achievement every year on a team and individual level. Report on performance and metrics at an executive level.Collaborate cross-functionally to communicate India merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projectsDrive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and “Account Management at scale” to achieve higher productivity and increased customer satisfactionCreate an inspiring and collaborative team environment with an open communication/feedback cultureHands on management of key merchantsWho you are10+ years experience in account management, sales, consulting, or a related field3+ years experience managing teamsExperience working with enterprise merchantsBachelor’s degreeFull professional proficiency in EnglishAn energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills.Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment.You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary.You are passionate to push boundaries and create value in the payments spaceYou can manage complex projects to achieve the best resultsYou enjoy working in uncertain situations and you can deal with ambiguityYou are able to engage in and navigate fast-paced discussions internally and with customers to drive positive outcomesYou can work seamlessly with a global, multicultural teamYou speak English fluently. Any local Indian languages are a plusOur Diversity, Equity and Inclusion commitmentsOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!What’s next?Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.This role is based out of our Mumbai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the success of our India operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.
What you’ll do
Who you are
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Mumbai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
