China Hangzhou Pfizer Innovation Center Digital Customer ExperienceKey responsibilities:
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Qualifications:Bachelor degree or above in product design or other related disciplines7-10 year experience in customer experience management or product management, solid knowledge and rich experiences of product market research, user story design, agile product development, UX and UI design, product testing, product launch and documenting product-related materials (e.g., PRD files, product handbooks)Prior work experience of customer experience, service design, and journey management in multiple touchpoints and product design in pharmaceutical/healthcare industrySolid knowledge of market trends and stay abreast of the latest digital products and applications in pharmaceutical/healthcare industry.Rich experience of customer journey mapping and analysis in large-scale digital marketing campaignsExperience with UI prototyping design tools (e.g., Figma)Fluent in English and excellent in cross-functional communications, able to manage efficient communications with business stakeholdersCreative and entrepreneurial mindset, ability to manage priorities, solve obstacles, make decisions, and drive impact in ambiguous and complex circumstancesWork Location Assignment: On PremisePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Information & Business Tech#LI-PFE
