Your Title:Manager, EMEA Technical SupportJob Location:EMEA, London, RemoteOur Department:SketchUp/A&DWhat You Will DoThe Technical Support team at SketchUp is a global team of experts dedicated to enhancing the SketchUp customer experience. With a large and growing team, we have the opportunity to expand our leadership team in the EMEA region and we’re looking to add a Manager of Technical Support to oversee the daily activity of our support team based in EMEA and prepare for scalable growth.As the Manager of Technical Support, you’ll be responsible for the performance of EMEA team, developing policies and procedures, performance management, annual performance evaluations, meeting operational objectives, driving a great customer experience, improving quality of service, and demonstrating values following the Support driving principles. The Manager of Technical Support relies on experience and judgment to plan and accomplish goals, perform various tasks, and leads/directs the work of others. A wide degree of creativity and latitude is expected for this position. This leadership role needs a human-centric mindset that puts the needs, perspectives, and aspirations of customers and employees at the center of all of our activities to truly innovate how we deliver support and tackle our organizational complexities.
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