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About Your Team"Global Service Management" provides in-depth technical support for all business units globally totroubleshoot and resolve software Incidents and requests, as well as monitor and support IT projects frominitiation to completion.Your Role"Incident Technician Team Lead/Manager- IT operations" - Responsible for work allocation & queue management along with leading the teams & managing escalations in a tier 2 team along with proactively identify and communicate trends and significant problems cross-functionally.Your Key ResponsibilitiesManage Incident Technician queues.Manage escalations from team members.Ability to manage & lead the team.Required QualificationsExcellent communication, interpersonal and customer care skills.Ability to work under pressure and on tight timescales.Experience using help desk call management system.Technical grasp of a wide range of applications both in house and 3rd party applications.ITIL foundation understandingInfosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
