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Mentoring and developing the clinical, sales and marketing skills of new hires in the fieldWorks with the Clinical Launch Product Specialists, partnering with the Robotic Field Marketing Manager and the Field Service Organization to ensure the highest level of customer satisfactionPartners with Mako Product Specialist as the “clinical expert” during initial cases to ensure optimal OR flow and quality program adherenceActively participates in the interviewing process of new hires for the Mako Product Specialist roleWorks with the Robotic Field Marketing Manager in developing a plans tailored to targeted market, including multiple locationsProvides surgeons and operating room staff with training and support in the operation of the company’s robotic arm applications, associated equipment and instruments to insure ideal placement and precisionIn conjunction with other teams, trains physicians and hospital personnel, including Operating Room staff, radiology and central sterile processing on the use of the Mako System, accessories, disposables and implantsProvides daily communications with customers to ensure resolution and proper follow-up on FDA complaints and / or service reports, leading to higher customer satisfaction and clinical valueWork with senior hospital staff, customer marketing and key surgeons in the development and execution of a plan to effectively increase implant/procedural volume at customer sites.Signs off on new MPS solo cases.Provide case coverage at other accounts as needed.Job Requirements:High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.Prefer 7+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry); with minimum 2 years in a management or equivalent roleMinimum of 2 year as a successful Mako Product Specialist (MPS) or Senior Mako Product Specialist or equivalent experienceDemonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)Demonstrated knowledge of customer service principles and processesDemonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)Demonstrated problem solving and interpersonal communication skillsDemonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.About StrykerOur benefits:12 paid holidays annuallyHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.For a more detailed overview of our benefits or time off, please follow this link to learn more:US Stryker employee benefitsAbout StrykerStryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on ourreferral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
