At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.
Ada is an AI-poweredcustomer service automationplatform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visitwww.ada.cx.
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Reporting to the Director of Product Marketing, we are looking for a results-driven and collaborativeManager, ProductMarketing, to join our fast-paced, growing team. This role will be primarily involved with taking new products and features to market, including close collaboration with our product, marketing, and sales enablement teams.
About You:You possess 3+ years of experience leading high-performing product marketers.You have 2-5 years of experience in B2B SaaS, with a preference for product management or marketing experience.You have experience marketing to highly technical partners and/or customers.You are creative, proactive, and agile.You are a strong communicator and team leader.
About You:
Outcomes:Get to know our products inside and out to deeply understand how Ada uniquely provides value to the market.Become an expert on our buyer personae and consult our product team with a data-backed voice of the customer to fuel our growth.Plan and execute go-to-market projects including close alignment with fellow product marketing managers, product management, brand, demand generation, and revenue enablement teams.Work with cross-functional departments, including sales, marketing, and product management to synthesize a compelling message and position for external and internal audiences.Learn the competitive landscape and products inside-out so that you can effectively position our products in the market as well as arm client-facing teams.Collaborate with the demand generation and brand teams to develop marketing campaigns, events, and resources that drive pipeline and revenue for Ada.
Outcomes:
BenefitsCompetitive salary and generous stock option planUnlimited vacationWellness accountExtended health coverageDental/optical/travel insuranceLife insuranceEmployee and family assistance plan
Benefits
Perks:Flexible work scheduleRemote-first, In-person friendly work environment with WFH budgetIn-house social workerPaid parental leave for Canadian and U.S. residentsDevelopment opportunities
Perks:
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
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