Overview/High-Level Responsibility AreasEnsure seamless delivery on assigned SLA’s. Responsible for all aspects of Performance management & Development of colleagues (planning, review, recognition, coaching, etc.).People Management (Team management, Coaching & Development, resource management) - 40%Operational Management - Monthly rhythms and routines - 25%Process and Project Participation - 20%Stakeholder Management (Client meetings) - 15%Builds domain knowledge within the team and for oneselfIdentify cross training strategy within unit/ TeamFacilitate practice expertise and product knowledgeEnsures service accuracy through compliance and auditWorks with the client teams to prioritize and assign activitiesA problem solver with effective issue resolution for client related issuesMaintaining and improving the overall quality of service deliveryProvides day to day support for participant- and/or processing-related issuesCreates an environment oriented to trust, open communication, creative thinking and cohesive team effortLeverages the talent/resources in the team to generate resultsCreates goals and performance plans for the teamMonitors associate performance to ensure that results are achieved in an effective/efficient way.Conducts necessary performance management conversations with associates; uses tools and resources available to managers at Wipro.Educates, reinforces, and holds Colleagues accountable for behaviors that support Wipro policies and guidelines. (e.g., Code of Conduct, Data Privacy)
Overview/High-Level Responsibility AreasEnsure seamless delivery on assigned SLA’s. Responsible for all aspects of Performance management & Development of colleagues (planning, review, recognition, coaching, etc.).
Want more jobs like this?GetjobsinGurgaon, Indiadelivered to your inbox every week.
Want more jobs like this?
GetjobsinGurgaon, Indiadelivered to your inbox every week.
Get Jobs
