We are seeking aMiddle ServiceNow Engineerto join our remote team.You will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability.#LI-DNIResponsibilitiesSupervise support queue and respond to incidentsTest new upgrades and featuresManage and maintain the ServiceNow platform, ensuring its availability, performance, and reliabilityMonitor and manage incident, problem, and change management processes within the ServiceNow environmentCoordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operationsResolve vulnerabilitiesDevelop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshootingWork with a community of engineers globallyUpdate plugins, patching and upgrade systemsRequirements
We are seeking aMiddle ServiceNow Engineerto join our remote team.You will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability.#LI-DNIResponsibilities
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2+ years of experience in ServiceNow operations or a similar roleBachelor’s Degree in a related technical field; or equivalent related professional experienceProficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDBExperience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAsDeep knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middlewareSome familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell CommandsAbility to balance multiple assignments simultaneouslyMethodical, accurate and with attention to detailStrong communication and collaboration skillsB2+ English level
