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Who we want:Self-directed initiators.People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.Dedicated achievers.People who thrive in a fast-paced environment and will stop at nothing to ensure their work meets and exceeds expectationsWhat you will do:You will document and manage customers' reported issues, delivering excellent customer service and managing customer expectationsMonitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolutionTroubleshoot customer environments, including researching WLAN configuration and compatibility issues to solve problemsYou will optimize the performance of the Vocera system servers and wireless clients installed in iOS, Android and Vocera badgesYou will mentor junior team membersReport product defects and enhancement requestsYou will identify and advocate product supportability requirementsWhat you need:BA in Computer Science or related field or additional 6+ years of equivalent work experience is required6+ years of meaningful experience in customer technical support working in a networking environmentHands on experience with VMWare and other virtualization technologiesProven experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1xSolid experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, EkahauIndustry standard LAN technology knowledgeWorking knowledge with SIP, PBX/telephony systems or related system equipmentCertifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA preferred#IND1About StrykerOur benefits:12 paid holidays annuallyHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.For a more detailed overview of our benefits or time off, please follow this link to learn more:US Stryker employee benefitsAbout StrykerStryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on ourreferral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
