Company DescriptionA best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
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What we offer
Agency Description
In May 2024, Philadelphia City Council passed Resolution 240030, to authorize the creation of the Office of the Homeless Services Ombudsperson – a new City department focused on protecting the rights of Philadelphia’s unhoused population and ensuring that some of our most vulnerable residents are receiving quality, transparent and upright housing services.
The Office and its staff will (i) serve as an advocate for Philadelphians who may be experiencing homelessness, (ii) offer educational programming and guidance about the scope and availability of services, (iii) investigate and evaluate complaints and grievances that pertain to these housing services, and (iv) monitor contractor and employee compliance with applicable standards, laws and regulations.
The Ombudsperson and his/her staff will also serve as a liaison between clients and City government and facilitate coordination between City government and external stakeholders. The Ombudsperson is also empowered to hold public hearings about issues affecting the unhoused population and publish reports about the quality of City services and offer recommendations in the interest of improving those services.
Job Description
PositionSummary
The Ombudsperson will oversee and direct all aspects of the newly created office. It is a senior-level position that will directly advise the Mayor about the effectiveness of the City’s homeless services and providers. This position is expected to have significant subject matter expertise and the ability to generate advanced, high-quality work in furtherance of the office’s mission with a high degree of autonomy.
The Ombudsperson will manage the department’s budget, recruit and hire staff, design and implement office procedures, review and edit all written work and otherwise carry out the duties of the office, as articulated in Resolution 240030. As this is a newly created position, its scope may continue to evolve and the selectee will be instrumental in shaping the role and the office.
Essential Functions
Leading & Planning
Engaging & Educating
Initiating Investigations
Gathering Information
Evaluating Evidence and Resolving Investigation
Monitoring & Data Collection
Communicating Results
Competencies, Knowledge, Skills and Abilities
Knowledge of:
Personal Attributes:
Qualifications
Additional Information
TO APPLY:Interested candidates must submit a cover letter and resume.All applicationsmustinclude a cover letter and a writing sample. Applications submitted without these materialswill not be considered.
Salary Range: $78,000-$115,000
Discover the Perks of Being a City of Philadelphia Employee:
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations areno longer requiredfor new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website:http://www.phila.gov/humanrelations/Pages/default.aspx
