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Completes/ensures completion of daily operational documentation and transfers knowledge to next shift
Interfaces with customers, various managed services staff personnel, and third party vendors to resolve issuesAnalysis -
Study, interpret, and develop a thorough understandings of incidents, problems and opportunities through systematic analysis
Design
Partner with the Operations Specialist, Sr. Analyst and Managed Services Continuous Improvement team on creation/streamlining of support processes.Leadership
Enable and Lead Change, Service Recoveries, Projects and/or Co-workers. Engage in communication that drives understanding, alignment and informed decision making.
Education and/or Experience Qualifications
Two (2) years college coursework in a technical field
At least six (6) months of Information Technology work experience.
Required Qualifications
Demonstrated skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)Preferred Qualifications
Experience in a managed services environment
Knowledge of iSeries related scheduling toolsData Privacy and Security
All CDW employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with CDW policies, standards, and procedures related to security and report security violations to the appropriate CDW authority.
Equal Opportunity Employer, including disability and protected veteran statusBenefits overview:https://cdw.benefit-info.com/
